Data cleansing best practices — keep your lists accurate and responsive

Clean data is the single biggest determinant of direct-mail performance. Better lists mean fewer returns, lower postage waste, higher response rates — and a clearer picture of campaign ROI. Below are practical, UK-focused data-cleansing steps you can put into practice today. 1. Start with address validation (PAF/formatting)Validate every record against a trusted postcode/address file so…

Design tips that improve open and scan rates

Great design does more than look good — it guides the recipient to open, read and act. Small choices on the outer envelope, through to the call-to-action, can dramatically lift open rates and QR/PURL scans. Below are practical, print-friendly design tips you can use in your next direct mail campaign. 1. Envelope teaser copyThe outer…

Direct mail for audience education & behaviour change

Direct mail is often seen as a sales channel, but some of its strongest results come from something far more powerful: educating people and encouraging positive behaviour change. From healthcare and public services to utilities, charities and financial services, a well-designed mailing can inform, reassure and prompt action in ways digital channels often struggle to…