Charity

We have been assisting charities with direct mail for over 25 years. In its very simplest form traditional direct mail, to detailed personalised pieces where specific sponsorship has been involved.

We now have a specialist team helping select data, complete print and direct mail though to response handling and live telephone answering.

Public sector

The first council we did work for 25 years ago, continues to use our facilities as an extension of their own post room.

Initial work was in the form of advertising literature for all the local amenities, since winning the distribution of the ‘leisure times’, we have sent an estimated 10 million items out for this council.

More recently the work has been through a direct link to our print facilities for same day despatch, although we recently won a tender for the distribution of 195,000 recycling licences that needed producing and despatching within 7 working days.

We would happily provide references on request.

We appreciate the focus in the public sector is demanding cuts in resources and budgets, whilst we appreciate there is still need to communicate.

We have dealt with numerous local authorities, central government departments, Educational and health services.

Electoral mailings are a speciality for local, Mayoral and national elections,

Our approach defines us from our competitors by providing bespoke efficient service levels for Electoral Departments.

Retail

In addition to the consumer focused traditional direct mail, invariably split across different target markets.

We receive in daily order notification files whether they are as little as 10 per day or 10,000 these are processed on a daily basis in –line with our service level agreement.

Property

Our property clients cover all aspects of the market from residential / commercial agents with targeted mail sent to enquirers on a daily basis, to large campaigns to specific sectors for property acquisition, through to housing association rent statements.

Finance

In addition to transactional, and the distribution of annual accounts.

We cover daily debt collection service.

Health

We can act as a postroom for Doctor Surgeries and cover a number of NHS trusts despatching same day post from our virtual print and mailing solution.

In addition to looking private sector pharmaceutical companies, with their wide variety of promotional items being stored and mailed.

Legal

We offer a confidential letter despatch service to solicitors, expediting their post same day.

We often handle and deliver time critical mailing pieces, including delivery confirmation services.

This includes annual accounts, business merger and acquisition notifications.

Education

Working in conjunction with the department of education, over the years we have stored over 1000 pallets and despatched time critical mailings from our pick and pack facilities. Our offerings are far more simpler these days, which include audited campaigns with a mix of on-line, email and postal despatch.

Membership

Case study coming soon.

Vehicle management

Outsourced Business Mail – Large UK Fleet Vehicle Management Company

Many companies carry out their mailing requirements in house, often with accounts departments or receptionists printing, enclosing and despatching invoices, remittance documents or general business mail. Aside from the obvious productivity issues this brings, in some cases there are often long term leases with franking machines, pre-printed stationery and envelope costs to consider.

Overview

We were approached by a large fleet vehicle management company who sent large volumes of invoices weekly to a number of customers throughout the UK and western Europe. Being a multi-site operation with offices across the UK, there was understandably a large and varied amount of communications being sent weekly on their behalf. Largely, the responsibility for despatching these mailings fell to the accounts team who would spend a significant amount of time each week collating, printing, enclosing and franking these invoices, impacting their productivity on the day to day tasks their roles demanded. Alongside the labour intensive process these mailings required, there were also significant costs attached to purchasing stationery, printing and franking & postage.

Solution  

After some detailed discussions regarding their mailing requirements and expectations, Herald Chase was able to offer a fully outsourced mailing solution from data transfer to despatch. With PDF files received securely each week, we were able to sort and process the files by each region before printing, enclosing and despatching the same day. Full quality control procedures and proofing requirements were agreed by the client allowing them to retain control over their mailings, whilst a full suite of reporting detailing the volumes and dates despatched gave them comfort that their business mailings were being handled efficiently and securely.

Outcome

They didn’t know such a service existed. By outsourcing their business mail, the client was able to streamline the entire mailing process and allow one point of contact to gather and collate the weekly invoices, before simply securely sending the PDF files to our mailing team for processing. The countless hours previously spent printing, enclosing and franking their invoices are now allocated to more business critical tasks. In addition to the increased productivity, the cost savings were significant. The client was able to cease their reliance on office franking machines and remove them completely, whilst also negating the need to spend on paper, toner cartridges and envelopes. Herald Chase’s ability to mailsort the data and therefore maximise the postage discounts available further justified their decision to outsource their business mail. The method of working was chosen in preference to our virtual printer driver , mailit.direct which offers a seamless solution for your daily mailing needs.

 

Commercial private sector

We are able to support your organisation in achieving its targets by providing an entire range of personalised and printed products that continuously improve business performance, simplify processes and maximise response.

SMEs and professional service organisations.